Answer: AI bots can answer FAQs, summarize discussions, and act as helpful assistants—but only if you add guardrails. The winning pattern is: restrict sources, log responses, and default to “I don’t know” plus an escalation path.
TL;DR
- Constrain the AI to approved sources (docs, pinned messages, FAQ).
- Log answers and allow moderators to correct.
- Use fallback + escalation instead of hallucinating.
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