Refund Policy

Refund eligibility

If VibeCord does not work as described for the workload or plan you purchased, you are eligible for a refund of the affected charge. This policy does not limit non-waivable consumer-law rights.

Refund windows

• Monthly plans: 30 days from the charge for product failure or change of mind.
• Existing pre-orders with a stated free period: nothing is charged during that period. If we can't deliver before it ends, we cancel the pre-order and you pay nothing. The Discord server pilot does not offer a free trial.
• Duplicate or accidental charges: refunded once verified.

Monthly plans and cancellation

VibeCord plans are billed monthly in USD. The payer can open Manage my billing from their account to cancel renewal in Stripe, including after losing Discord server administrator access. Contact support if you cannot reach billing. Cancelling stops the next renewal; the current period runs to its end, subject to its remaining allowance and these terms.

Requesting a refund or help

Email support with the affected charge and what happened. We review eligible refund requests and can help investigate a bot that is not working as described. Refunds are reviewed by a person; cancelling renewal or stopping a bot does not automatically issue a refund. The Discord server pilot does not offer subscription pauses, downgrades or top-ups.

A delivery allowance is not a withdrawable cash balance. Pending costs may remain held while their outcome is reconciled. This does not remove your refund eligibility or consumer-law rights.

Chargebacks

If you have a billing problem, contact us first so we can refund or fix it directly. Chargebacks may suspend the affected paid entitlement while the payment is investigated.

Contact

For refund help, email support@vibecord.dev with the receipt email and charge you want reviewed. Do not send card numbers or private tokens.