Build a Ticket System Bot for Discord Support

Answer: To build a Discord ticket system without coding, create a support panel, open a private channel per request, notify your Support role, and log transcripts when tickets close. In VibeCord, you describe that workflow in plain English, preview the permissions, and deploy in minutes.

TL;DR: What You’ll Build

• A “Create Ticket” button (or command) in a support channel
• One private channel per ticket (user + staff only)
• Staff notifications and simple close/resolve controls
• Optional transcripts saved to a log channel

Quick Links

• Browse templates
• How VibeCord works
• Create a Discord bot without coding

How Discord Ticket Systems Work

1. A user clicks a button (or runs a command) to open a ticket
2. The bot creates a private channel like ticket-username
3. Only the user + staff can see it
4. Staff helps, then closes the ticket
5. A transcript is optionally posted to a log channel

Build a Ticket System with VibeCord

Go to vibecord.dev and describe your ideal workflow. Here’s a prompt you can copy:

"Create a ticket bot with: - A panel in #support with a 'Create Ticket' button - Tickets named ticket-username-0001 - Only @Support Team and the ticket creator can see the ticket channel - A welcome message asking what they need help with - Close and Transcript buttons - Log transcripts to #ticket-logs"

Best Practices

• Create a single place for tickets (example: #support or #open-ticket)
• Use templates to pre-fill key questions (bug report, application, billing)
• Add limits and cooldowns to reduce spam

FAQ

Can users see other people’s tickets?

No. Tickets should be private channels with permissions limited to the user and staff roles.

Should I use threads or channels for tickets?

Channels are usually more reliable for permissions and transcripts. You can still use threads for lightweight support.

What permissions does a ticket bot need?

Typically: Manage Channels, Manage Roles (optional), Read/Send Messages, and Read Message History. Avoid admin unless you truly need it.

Build Your Support System

Stop managing support in DMs. Create a professional ticket workflow with VibeCord at vibecord.dev.